Asino Casino is run by Metlait SRL, and like most online operators we rely on software to handle work that would be impossible to do by hand. This page explains where that software makes or informs decisions about your account, and where it does not.
We use automated systems in three areas: fraud and security monitoring, personalisation of what you see in the lobby and in promotions, and first-line customer support. We do not use them to decide the outcome of any game. Results come from the game providers' own certified random number generators, which are separate from everything described here.
Personalisation and promotions
We may suggest games or tailor bonus messages based on what you have played and the offers you have claimed. This uses your gameplay and account data only, and it never overrides the terms of a promotion. Wagering requirements, such as the x35 that applies to our deposit bonuses, are the same for everyone.
Prefer a quieter inbox? You can opt out of marketing messages at any time from your account settings or by contacting support.
Support tools and human oversight
Some first-line support questions may be answered with the help of automated tools, such as account basics or how a bonus code works. Anything involving money, verification, complaints or a closed account goes to a person. If you would rather talk to a human from the start, say so and we will route you there.
Staff who handle flagged accounts and disputes are trained to treat automated output as a signal to check, not a verdict to apply.
Your information and your rights
The personal data these systems use is described in our Privacy Policy, including what we collect, why, and how long we keep it. You can ask what information we hold about you, request corrections, and object to profiling used for marketing.
If an automated process contributed to a decision that affects you and you disagree with it, ask for a manual review. Reach us through the contact page and include your account details so we can find the case quickly.
Staying in control of your play
Personalisation is never a reason to play more than you planned. Deposit limits, time-outs and self-exclusion are available in your account and are honoured without exception. If gambling is causing you concern, Gambling Help Online offers free, confidential support on 1800 858 858 or at gamblinghelponline.org.au. This service is for adults only. You must be 18 or older to play with us.
Fraud, security and account checks
Automated tools watch for patterns that suggest stolen cards, duplicate accounts, bonus abuse or unusual login activity. A flagged account is not an accused account. The flag simply puts it in a queue.
From there, a member of our team reviews the evidence before we restrict an account, hold a withdrawal or close anything. Payouts take about 72 hours, and part of that window is used for exactly this kind of review. No one is permanently locked out by software alone.
Frequently Asked Questions
Does AI decide whether I win or lose?
No. Game outcomes are generated by each provider's certified random number generator. Our automated systems have no influence over results.
Can software close my account or block a withdrawal on its own?
Automated checks can flag activity, but a team member reviews the case before we restrict an account or hold funds.
How do I question an automated decision?
Contact our support team, explain which decision you disagree with, and ask for a manual review. We will have a person look at it and explain the outcome.
Can I opt out of personalised offers?
Yes. Change your marketing preferences in your account settings or ask support to turn off tailored messages.
Where can I read how my data is handled?
Our Privacy Policy sets out what we collect, how we use it and your rights, including access, correction and objection.
