Asino operates under the ownership of Metlait SRL, and Metlait SRL acts as the data controller for personal information collected through this site. We hold a licence issued by the Tobique Gaming Commission (licence number 0000064), and that licence sets the baseline for how we run player accounts, verify identity and keep records.
This page is written for players in Australia. You must be 18 or older to register. If you are not sure whether something here applies to you, ask us before you deposit. Our contact route is on the contact page.
We do not publish a postal address or a dedicated privacy mailbox on this page. Use the contact page and mark your message as a privacy request so it reaches the right person.
Our legal basis for using it
We rely on several grounds, depending on the task. Running your account, taking deposits and paying out winnings is done because it is necessary to perform our agreement with you, set out in our terms and conditions.
Identity checks, record-keeping and reporting suspicious activity happen because licensing and anti-money-laundering rules require them. Fraud prevention, security monitoring and improving our product rest on our legitimate interest in keeping the platform safe and working properly. Marketing messages and non-essential cookies are used only with your consent, which you can withdraw whenever you like without affecting anything already done.
Cookies, security and your wellbeing
We use cookies and similar tools to keep you logged in, remember preferences and measure how the site performs. Essential cookies run without asking; optional ones need your agreement, and you can change your browser settings at any time.
We protect data with access controls, encryption in transit and staff confidentiality rules, though no online system is risk-free. Choose a strong, unique password and never share it.
Gambling should stay entertainment. If it stops feeling that way, our responsible gambling page explains the tools available, and Gambling Help Online offers free, confidential support on 1800 858 858 or at https://www.gamblinghelponline.org.au.
How long we keep it
We hold data only as long as there is a real reason to. Account and transaction records are kept while your account is active and for the period gambling and anti-money-laundering rules require afterwards. Verification documents follow the same rule. Support conversations are kept for a shorter time, enough to resolve disputes. Once a retention period ends, we delete the data or strip it of anything that identifies you.
If you close your account, we may still need to keep certain records for legal reasons. We will tell you what applies when you ask.
Who else sees your information
We do not sell personal data. We do share it with a limited set of service providers who process it on our instructions or under their own legal duties.
Payment processors, banks and crypto payment services that move your money.
Identity-verification and fraud-screening providers.
Game suppliers, such as Hacksaw Gaming, Pragmatic Play, BGaming and Nolimit City, who receive only the technical data needed to deliver a game session.
Analytics, hosting and customer-support tooling providers.
Regulators, courts, law enforcement and other public authorities when we are legally required to disclose information.
Some of these providers sit outside Australia. Where that happens, we expect them to protect your data to a standard comparable to ours and to use it only for the stated purpose.
Your rights and how to use them
You are entitled to ask us for a copy of the personal data we hold about you, to have wrong details corrected, to request deletion where we have no legal duty to keep the information, and to ask for your data in a portable format. You can object to processing based on our legitimate interest and to direct marketing at any time.
To act on any of these, write to us through the contact page, naming the right you want to use. We may ask you to prove who you are first, because handing your data to the wrong person would be a breach in itself. We aim to reply within a reasonable time and will explain if we cannot fully comply, for example where the law obliges us to retain a record.
If you are unhappy with our answer, you can complain to the Tobique Gaming Commission, the body that licenses us, or to the data-protection or privacy authority that applies to you in Australia.
What we collect, and why we want it
We ask for only what a licensed casino genuinely needs. Some of it you hand over yourself; some of it our systems record as you play.
Account details: name, date of birth, email address, phone number, country and residential address. We use these to open and run your account and to confirm you are of legal age.
Identity and verification documents: ID, proof of address and, where relevant, proof of the payment method you used. These support anti-money-laundering checks and fraud prevention.
Payment information: the method used (Visa, Mastercard, e-wallet, bank transfer or a cryptocurrency such as Bitcoin, Ethereum or USDT), transaction amounts, dates and wallet or account references. All balances are held in AUD. Full card numbers are handled by our payment partners, not stored in plain form by us.
Gameplay and account activity: bets, wins, bonus use, VIP level, deposit and withdrawal history and session times. We need this to settle wagers, apply promotions and spot risky play.
Technical data: IP address, device and browser type, language and approximate location, plus cookie identifiers.
Communications: messages you send our support team and our replies.
Frequently Asked Questions
Do you sell my personal data to third parties?
No. We share information only with service providers who help us run the casino, process payments and verify identity, and with authorities when the law requires it.
Why do you ask for identity documents?
Licensing and anti-money-laundering rules require us to confirm who you are and that you are 18 or older. Verification also protects your account from fraud.
Can I have my account and data deleted?
You can ask. We will delete what we are free to remove, but some transaction and verification records must be kept for a legal period, and we will explain what that covers.
Who do I complain to if I am not satisfied?
Contact us first through the contact page. You can also raise a complaint with the Tobique Gaming Commission, our licensing regulator, or the relevant privacy authority in Australia.
Are my card and crypto details safe?
Payments are handled by dedicated processors, and we use encryption and access controls to protect what we hold. No system is entirely risk-free, so keep your login credentials private.
