Contact Asino Casino

Something not working? Tell us. Our support team handles account, payment, bonus and verification questions for Australian players, and we would rather hear about a problem early than late.

You can reach us through the contact options shown in your account area and on the site. We only list the channels we actually operate, so you will not be sent to an address or phone number that does not exist. If you cannot log in at all, use the contact form on the site instead.

Questions about identity checks come up often, and they are a normal part of operating under our licence. Asino is operated by Metlait SRL and regulated by the Tobique Gaming Commission, licence number 0000064. We may ask for proof of identity, address or payment ownership before a withdrawal is released.

Withdrawals are processed in about 72 hours, so please allow that window before chasing us. The minimum withdrawal is A$20, and bank transfers can take up to 3 business days. Contacting us earlier will not shorten the term, but we can confirm where your request sits.

Not happy with an answer? Ask for your case to be escalated and quote the earlier conversation so nothing has to be repeated. A senior team member will review the facts and write back with a clear decision and the reasoning behind it.

Keep the details of any dispute factual and in one thread. It helps us check the logs and respond properly. Our terms and conditions set out how disputes are handled, and our privacy policy explains how we treat the data you share with us while we look into it.

If gambling is causing you stress, debt or worry, step away and talk to someone independent. Gambling Help Online offers free, confidential support on 1800 858 858, and you can also visit gamblinghelponline.org.au. You must be 18 or over to play with us, and you can ask us to set limits or close your account at any time.

A short, specific message gets a quicker answer than a long, vague one. Before you write, gather a few details.

• Your registered username or the email on the account (never your password).
• The date, amount and method of the deposit or withdrawal in question, in AUD.
• For game issues: the title, the provider and roughly when it happened.
• For bonus questions: the bonus code you entered, such as START, and which deposit it applied to.
• A screenshot, if something looks wrong on screen.

Never send full card numbers or your password. We will not ask for them.